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Are
your remanufactured cartridges filled to capacity? |
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Will
these items void my printer's warranty? |
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What's
the difference between OEM, Compatible, and Remanufactured? |
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Why
does my cartridge have a different letter (like A, G or D)
on the end of the name? |
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What
is this plastic clip - why doesn't my cartridge fit into my
printer? |
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There
is little or no ink is coming out from the cartridge. Is it
empty? |
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My
printer model is not listed on the cartridge box I received,
is this cartridge compatible with my printer? |
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How
long does it take for my order to be delivered? |
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Do
you ship to international destinations? |
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What
form of payment do you accept? |
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How
do I return or exchange my product? |
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How
long will it take for a return credit to show on my bank or
credit card statement? |
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Q.
Are your remanufactured cartridges filled to capacity?
A. Yes they are. Unlike the "Starter OEM
Cartridges" which usually come with your printer, these
cartridges are re-filled to maximum capacity. This means you
get anywhere from 30% - 50% more ink depending on the cartridge
model. Back to top
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Q.
Will these items void my printer's warranty?
A. A manufacturer of a printer you are using
cannot void your warranty because you use a cartridge or refill
kit manufactured by someone other than the printer manufacturer.
This prohibition includes use of compatible cartridges, clip-on,
continuous feeding mechanisms, refill kits, ink, etc.
MAGNUSON-MOSS
WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties. Back
to top
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Q.
What's the difference between OEM, Compatible, and Remanufactured?
A. Genuine OEM - is an abbreviation for "Original
Equipment Manufacturer." When you see a product described
as OEM, that means that it is a new "name-brand"
cartridge from EPSON, Canon, Hewlett Packard, Lexmark, etc.
Compatible
Cartridge - A brand new cartridge, designed to meet or exceed
the OEM specifications and high standards of quality. They
are 100% brand new and economically priced compared to expensive
name-brand cartridges. Using compatible generic replacement
cartridges will not void your printer warranty.
Remanufactured
Cartridge - A cartridge that has been recycled to meet or
exceed OEM specifications. The recycling process involves
disassembling, inspecting, cleaning, reassembling and filling
the product with ink. Awesome Inkjets ensures that all our
remanufactured cartridges are filled to highest capacity during
the remanufacturing process. Back to top
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Q.
Why does my cartridge have a different letter (like A, G or
D) on the end of the name?
A. The letters on the end actually indicates
the amount of ink that a Hewlett Packard OEM cartridge contains.
Regardless of the letter at the end, the physical cartridges
are exactly the same. Because each of our remanufactured cartridges
are filled to complete capacity, these letter designations
do not apply to our cartridges; they are all filled to capacity
and will fit your printer properly. Back
to top
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Q.
What is this plastic clip - why doesn't my cartridge fit into
my printer?
A. Some of our inkjet cartridges, particularly
those for HP, Lexmark and Compaq are shipped with a protective
plastic clip. This may cause the cartridge to appear like it
won't fit inside the printer.
Please remove the shipping clip. After removing the clip, the
cartridge should look exactly the same as your original cartridge.
Remember to remove the protective blue tape from the print head
before installing the cartridge. Back to
top
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Q.
There is little or no ink is coming out from the cartridge.
Is it empty?
A. Due to changes in temperature and transportation
conditions sometimes cartridges may appear to be empty or defective
once you initially install them into your printer. A simple
procedure can remedy this and get your cartridge back into working
order. Please do the following: 1) Take a paper towel and fold
over twice ending up with a small square shape. 2) Completely
soak the square paper towel in warm water and place on a flat
surface. 3) Place your cartridge over the towel with the print
head over the towel making contact with the moist surface. 4)
Hold in place for about 3 minutes allowing the moisture to help
loosen the ink coming from the print head. 5) Place the cartridge
inside your printer and run 3 printer cleaning cycles. Once
this is done, your cartridge should work fine. Back
to top
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Q.
My printer model is not listed on the cartridge box I received,
is this cartridge compatible with my printer?
A. Not all the compatible printers would be
necessarily listed on the cartridge box. Some cartridges may
fit over 30 or more printers and there is simply not enough
space on the box to list all the printers. As long as the numbers
match your cartridge number, you have the right cartridge. Please
physically try them in the printer and let us know. If they
are wrong, they simply will not print, and will not harm your
printer. Back to top
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Q.
How long does it take for my order to be delivered?
A. Most orders are shipped out from our warehouse
within 1-2 days after the order is processed. Please allow
5-10 business days (Mon. – Fri.) for orders to arrive
once they leave our facility.
US
Postal Service (USPS) is the main carrier for inkjet cartridge
orders within the contiguous United States. Visit our "Shipping
Information" page for more details. Back
to top
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Q.
Do you ship to international destinations?
A. At this time we only process orders being
shipped to destinations within the contiguous United States.
Orders to Alaska and Hawaii will be cancelled.
We
also do not ship to international destinations. These restrictions
include Canada, Mexico and Puerto Rico. Visit our "Shipping
Information" page for more details. Back
to top
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Q.
What form of payment do you accept?
A. For all online and offline (telephone, fax,
and mail) orders, we accept VISA, MasterCard, American Express,
and Discover/NOVUS. We also accept bank debit cards with the
Visa or MasterCard logo on it. We also accept checks, money
orders and purchase orders. Visit our "Payment
Options" page for more details. Back
to top
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Q.
How do I return or exchange my product?
A. We offer a 30 Day Hassle Free Quality
Exchange Guarantee. Simply return the respective cartridge/s
and we will gladly exchange it for you or offer a complete
refund. Each cartridge exchange will always be done at no
cost to the buyer.
For
detailed instructions, including a downloadable Return Merchandise
Authorization (RMA) please visit our "Return
Policy" page.
Back to top
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Q.
How long will it take for a return credit to show on my bank
or credit card statement?
A. Unfortunately we do not have control over
how fast your credit card or bank processes refunds. Once we
submit the dollar amount and relevant information, it may take
any where from a few days to your next billing cycle to show
on your statement. Back to top
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| HELPFUL
TIPS: |
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Store
cartridges in an upright position BEFORE USAGE.
The ink in the cartridge must move to the bottom of the cartridge
and pass through a sponge to start working. During shipping
cartridges do not stay in an upright position causing the
ink to collect at the opposite end of the cartridge. For best
results place the cartridge in an upright position for several
hours before usage. |
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Run
the print head cleaning utility once you install your new
cartridge.
This keeps the nozzles clean and ensures optimal print quality.
Please refer to your printer manual for instructions. Make
sure to remove all adhesives and tapes to expose air holes
from the cartridge (if applicable). |
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Do
not leave empty cartridges in your printer.
Leaving them in your printer may cause the print head to clog.
Remember - the print head is in the printer, NOT in the cartridge.
Perform a cleaning cycle through your printer utilities option
(on your computer) and follow the instructions to print a
test page. If you are not sure how to do this please consult
your printer owner's manual. You may have to repeat this process
SEVERAL TIMES.
As a last resort if this fails to solve the problem, replace
the cartridge with a new one. If the problem persists then
most likely your print head is clogged – in the printer,
NOT in the cartridge. The only way to clear this is to keep
performing the cleaning cycles. |
