Returning a product for an exchange, refund, or replacement is easy. In order for us to quickly process your request, you must first obtain a Return Merchandise Authorization (RMA) form before sending anything back to us. Please download the appropriate forms from the options below:

Under our warranty policy, you may return a product for either a refund, replacement or exchange if you are not 100% satisfied. We have a 30-day full money-back product performance guarantee. If within 30 days of purchase you are not completely satisfied with your cartridge, we will replace your items or refund your money. After 30 days, we can only accept returns for replacements up to 6 months from the original date of purchase.

If you mistakenly ordered and received the wrong cartridge, the fastest way to exchange is to simply re-order the new items online and then return the items you do not want. There will be a 20% restocking fee on non-defective exchange cartridges. Please download, print & return the following with your cartridges: Please us the link to download our refund form.

We must receive your cartridge within 30 days of the original purchase date. For a refund, please keep in mind that your cartridge must be 70% full and pass our inspection once we receive it. We are unable to issue refunds until we receive the products first. Please download, print & return the following with your cartridges: Please us the link to download our refund form.

If you would like a replacement cartridge, please keep in mind that it must be 70% full and pass our inspection once we receive it. We are unable to ship replacements until we receive the original products first. Please download, print & return the following with your cartridges: Please us the link to download our refund form.

We will honor our 100% product performance guarantee, with an exchange or refund based on the following guidelines:

• Cartridge performs poorly upon correct installation.
• Cartridge is damaged during shipping.
• Cartridge must contain at least 75% of the original ink when sent to us.
• We must receive the cartridge/s before issuing a refund or replacement.

Customers may return "Non-Defective Cartridges" for a refund or exchange. All non-defective products must be returned in their original packaging in as-new condition. There will be a 20% restocking fee on Non-Defective Cartridges that are returned for the following reasons:

• Customer changed his or her mind after placing their order.
• Customer ordered the wrong cartridges.

Free Download

You will need Acrobat PDF Reader to view and print your Refund Request Form. Please download the return form by clicking on the red button. You may print the form to include with your return order. The blue button will download a shipping label. Please tape this on your package for free shipping back to our offices on your return order.

Note: Our warranty does not apply to repairs, cleaning or other expenses associated with your printer. Please refer to your printers' user manual for adequate instructions on how to install your new cartridge.